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Mortgage Loan Officer

Website Mr Cooper

Mortgage Loan Officer on the Refi side in the DTC space

Join Mr. Cooper Group – the largest mortgage servicer in the country. We have a trillion-dollar mortgage servicing portfolio and over 5 million customers. Our Loan Officers are consistently receiving the most, and highest quality inbound leads in the industry.

As a Mortgage Loan Officer you will be responsible for providing exceptional customer service and assisting clients in navigating the mortgage loan process.


Provide sales support, strong communication, and world class service to customers, processors and management from loan pre-qualification to loan closing, while maintaining production standards at minimum acceptable levels as set by management.
Complete mortgage applications using Company loan product system, including initial required documentation and stipulations. Must ensure compliance with company policy and government regulations.
Maintain production reports for leads and sales contacts, pipeline and other pertinent sales activity reports.
Effectively manage and follow-up on leads generated through various Marketing Department efforts.

Minimum of 2 years experience as a Mortgage Loan Officer, preferably in a call center or similar fast-paced environment.
In-depth knowledge of mortgage loan products, industry regulations, and underwriting guidelines.
Must have knowledge of Government and Conventional loan products.
NMLS License
Exceptional customer service skills with the ability to build rapport quickly.
Proven track record of meeting or exceeding sales targets and customer service goals.
Proficient computer skills, including experience with mortgage loan origination software.
High school diploma or GED

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