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Servicing Quality Assurance Analyst

Servicing Quality Assurance Analyst

  • Full Time
  • Remote


Job description
The Mortgage Services Quality Assurance Analyst will be responsible for auditing and testing servicer’s and sub-servicer’s adherence to various servicing requirements and best practices as well as applicable federal, state and consumer laws and regulations. This person will analyze loan level files and policies and procedures on behalf of PHOENIX and our clients.

Essential Duties & Responsibilities:

Maintain a knowledge of mortgage servicing regulations, including Federal, State and agency specific guidelines.
Conduct loan level reviews to evaluate adherence to servicing requirements
Analyze client and sub-servicer adherence to policies and procedures
Identify process gaps negatively impacting servicing performance
Review complaints and QWR’s for regulatory compliance
Produce timely and accurate results in an independent work environment
Perform other duties as assigned
Qualifications, Knowledge, and Skills:

Demonstrate strong decision making, analysis and communication skills
Demonstrate strong writing skills
Knowledge of servicing areas including cash management, escrow management, foreclosure, bankruptcy, loss mitigation, investor accounting and claims administration
Working knowledge of servicing systems such as MSP, FISERV, LPS Desktop, etc.
Proficient with Microsoft Office – Word, Excel and PowerPoint.
Education & Experience:

BA in Finance, Business or a related field.
3+ Years of mortgage banking, servicing or related regulatory experience.
Physical Requirements:

Prolonged periods of sitting at a desk, working on a computer, and being available and responsive via email/phone/messaging.
Must be able to lift up to 15 pounds at times.
(If applicable to role) Travel to meet with clients or potential clients and/or to represent the company at conferences will be required on occasion or as-needed.
Position and Company Specific Information for Job Posting

With over 200 clients across the country, the Phoenix family of companies is led by Phoenix Capital, Inc. (PCI) Since its founding in 1996, PCI has grown into a market leading mortgage banking advisor that specializes in mortgage servicing rights (MSRs). PCI helps its clients succeed by creating uniquely tailored strategies to achieve best execution for each individual client’s objectives. Having managed approximately $600 billion of MSR transactions since 2013 alone, PCI’s seasoned management team offers an unmatched understanding of the MSR market.

Phoenix Capital, Inc. offers a competitive salary, 401k plan, health and dental insurance. Please visit us at www.phoenixtma.com .

COVID-19 precautions

Remote interview process
Social distancing guidelines in place
Virtual meetings

Job Type: Full-time

Tagged as: mortgage servicing, quality assurance

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