POSITION SUMMARY
This position is responsible for ensuring the proper leadership of the operations team including operations specialists, processing, closing and underwriting. This person is executive level who will make independent decisions and executes on the plan. They will be a change agent focused on process and customer experience improvement. This person will be responsible for the quality of loans produced throughout the operations team and work closely with production and secondary to ensure complete loan level and company success.
FUNCTIONS AND RESPONSIBILITIES
45% Team Management:
• Implementation and execution of Business Plan
• Exercising independent judgment in coaching, training, motivating, developing, hiring and leading team to ensure the right team is in place
45% Loan Management:
• Ensuring loan process, metrics and service are executed as planned for the operation team
• Provide solutions for problem resolution based on knowledge of mortgage industry guidelines as well as relocation practices & policies
10% Process Improvement:
• Arranging for a Culture of Constant Improvement through regular review of work flow process and provide catalyst for change
• Mortgage liaison with SIRVA IT department for implementation & updates to software and/or lending system changes
• Manage Vendor/Supplier relationships including performance review and replacement when necessary
QUALIFICATIONS AND PREFERRED SKILLS
• 5-10 years in Mortgage Lending is required (all aspects)
• 5-10 years Mortgage Banking Management is required
• Telemarketing/Central Processing background is desired
• 2+ years Relocation Lending is desired
• Extensive knowledge of mortgage banking and relocation lending expertise
• Extremely high Customer Service orientation, with the ability to start & build relationships
• Complete working knowledge of the loan process flow
• A self-management style that does not require hands-on management from above
• Experience managing multiple projects and an ability to multi-task and delegate successfully
• Ability to manage the work of others to assist in fulfilling day-to-day functions
• Contacts within the mortgage community to source high quality employees and high quality services
• An understanding of the operations of all relocation service partners and service providing partners
EDUCATION AND CERTIFICATION REQUIREMENTS
• Bachelor’s degree is required– business concentration is preferred
• MBA in finance is desired
• Advanced specialized Mortgage Banking classes/training is required
