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Categories Management, Operations Manager, Production Manager, Underwriter
Salary Based on Experience
State GA
Job Information

Position Summary:

The Mortgage Fulfillment Operations Manager will provide operational oversight of all fulfillment staff operations by possessing current compliance regulations, demonstrating strong experience in the functional area as well as supervisory skills. The Mortgage Fulfillment Operations Manager will be responsible for managing the Fulfillment operations department to include managing, recruiting, and training a staff of underwriters, processors, closers, and government insurers to service client accounts. Must have management experience with mortgage underwriting, closing, post-closing, insuring, MERS System, trailing docs, and investor delivery as well as FHA, VA, and Conventional loans. This position will be responsible for overseeing these functions.

Essential Functions:

  • Manage assigned fulfillment operations staff so as to effectively evaluate, motivate, delegate and monitor their activities to ensure quality standards in all processes
  • Manage process, procedure changes or best practices to staff and management
  • Maintain knowledge and current understanding of all conventional underwriting guidelines for agencies and private investors (Ex: FANNIE MAE, FREDDIE MAC, LQI, Dodd-Frank, TRID)
  • Manage performance of daily customer pipeline within the various disciplines
  • Manage and redistribute workflow when necessary to maintain strong customer service levels to ensure timely delivery to clients
  • Monitor daily, weekly, and monthly production reports
  • Assure compliance with policies and procedures outlined in the investor guides and contractual obligations, as well as state and federal regulations and regulatory requirements
  • Provide support for escalated problem resolution
  • Assess fulfillment staff performance to identify and provide training needed to increase efficiency and improve quality
  • Interface with internal operations and support areas to identify root cause of issues
  • Provide training and track results to confirm solutions have resolved issues identified
  • Manage direct reports so as to effectively evaluate, motivate, delegate, and monitor their activities
  • Effectively communicate with senior management progress in operations as to meeting desired metrics and track the progress of improvements as they are implemented
  • Monitor hiring, training, and performance management of all fulfillment staff
  • The person in this position will view, have access to, and work with confidential financial data. It is critical that this position adhere to confidentiality policies and abide by all confidentiality procedures
  • Attain a Mortgage Loan Originator (MLO) license and complete the 20-hour National course as well as any education requirement in any State (present and future) where The StoneHill Group must be authorized to underwrite that have education requirements for licensing in that state as well as any state that may have unique state requirements






Required Minimum Qualifications:

  • 7 to 10+ years of mortgage fulfillment experience is preferred
  • 5 to 7 years of active mortgage fulfillment experience is required.
  • 7 to 10 years of conventional Mortgage Frontline Underwriting experience
  • 4 years of supervisory and leadership experience is required
  • Extensive knowledge of the full mortgage fulfillment lifecycle. In depth knowledge of underwriting, processing, closing, insuring, trailing docs, and investor delivery is required.
  • Must be familiar and possess knowledge of current federal and state regulatory guidelines and compliance
  • Ability to manage staff and operations in a fast paced, high volume, customer focused environment
  • Ability to maintain positive and professional contact with all clients in a timely manner.
  • Must have demonstrated leadership qualities and the ability to provide vision and influence to staff
  • Must be able to work with timelines in multi-client environment
  • Must have working experience and be up to date on compliance, quality control, FHA, VA, USDA, and Conventional loans
  • Must be familiar with DU and LP, RESPA, and TRID
  • Effective verbal and written communication skills
  • Superior customer service experience and skills are required
  • Proven time management and problem solving skills are required
  • Effective in counseling subordinates, providing input, and evaluating employee performance
  • Working knowledge with multiple Loan Origination Systems
  • Must be excellent with Microsoft Office Suite, particularly Outlook, Word, and Excel
  • BA/BA degree in Business or related degree or equivalent experience, High School Diploma or equivalent required
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